Frequently Asked Questions

Would you like to know more about us?
Here you will find all the answers to your questions

Need help to set up JUMP into DESIGN?

Installation Guide

If you need help to install JUMP into DESIGN on your PC, this document will accompany you every step of the way.

Guide to solving common problems

This document will help to easily solve the most common problems that you may experience while using JUMP into DESIGN.

Technical Questions

Here you will find the answers to the most common technical questions we get asked about JUMP into DESIGN.

We have created JUMP into DESIGN® so that the greatest number of people can use it, hence the technical requirements for its installation are the least demanding in the market for this type of software.

Software requirements

  • Windows 10 64-bits Operating System
  • Any web browser

Minimum hardware requirements

  • PC
  • 16GB RAM
  • Intel i7 processor (year 2019 minimum)
  • At least 10GB of free disk space

Recommended hardware requirements

  • PC
  • 16GB RAM
  • Intel i7 processor (year 2019 minimum)
  • Dedicated graphics card with at least 3GB of RAM compatible with DirectX 11
  • At least 20GB of free disk space

At this time JUMP into DESIGN® is not a native programme on Mac given that it requires Windows Operating System.

It is very easy, but if you need additional assistance, our Installation Guide will help you at every step.

You only need to log into the website to do the following:

  • Change your payment plan
  • Edit user information
  • Review your invoices

Any licence entitles you to all the software updates and you will always be alerted when they are available. The download is intuitive and straightforward.

You can’t because your account information and your projects are stored securely in the cloud.

About JUMP into DESIGN®

Everything you need to know about JUMP into DESIGN

JUMP into DESIGN is a cloud-based platform developed to allow interior designers to quickly and easily create and personalize hyper-realistic 3D designs to manage and share them with clients. It is made up of a website,, that works as an administrative console and a tool, a piece of software that allows users to create, edit projects and their designs (or versions) and capture an unlimited number of shots to share with clients.

Jump Into Reality is a software company that, since 2017, has been driven by our founders’ ambition to lead the way in the VR/AR space with our game-changing proprietary technology. Our first product is JUMP into DESIGN®, but our patented technology means that we are able to deliver high-quality content to almost any device, such as VR headsets. This opens up a world of possibilities for real-time interactive content, as well as productivity tools in a large number of industries.

Learn more here: Who we are.

JUMP into DESIGN is for any type of interior designer or architect who is keen to develop and execute more design projects and faster. It is ideal for a professional who needs good quality renders that they can generate easily on their own, without the need for training, technical knowledge, an expensive piece of hardware or specialist rendering services.

JUMP into DESIGN comes in different MONTHLY and ANNUAL subscription types, tailored to designers with different needs and project flows. In addition to the FREE STARTER, with limited features, we offer three types of SUBSCRIPTIONS to choose from. PERSONAL, PREMIUM and UNLIMITED PRO. Prices start at €3.50 per month. If you choose an annual over a monthly subscription, you will save at least 30% per year. To review features and prices, please visit our Pricing page.

It very much depends on the flow of projects that you expect to have every month. The PREMIUM plan is the most popular and best option if you expect to work on several projects per month. If you are not sure, you should begin with PERSONAL and upgrade any time to PREMIUM, when you need to. UNLIMITED PRO is the ideal plan if you want to work without restrictions. To review features and prices, please visit our Pricing page.

If you are a company, you will certainly have a good flow of projects, so UNLIMITED PRO is the best option, as it includes unlimited projects and unlimited renders in 4K without watermarks.
To review features and prices, please visit our Pricing page.

We are constantly seeking to collaborate with design schools by offering internship opportunities for students, providing preferential access to JUMP into DESIGN® and much more. Please contact us on to arrange a call.

About payment and invoicing

We accept any VISA and MASTERCARD debit or credit cards.

Please try again and follow the instructions on the error screen. If the problem persists please contact our support team on or get in touch with your bank/payment method provider, in case your payment has been declined.

Please follow the instructions on the error screen or contact your bank or payment method provider.

The prices on the website do not include VAT, while the amount charged includes VAT. The total amount charged is detailed in the invoice.

Please go to the ‘My Account’ area of then click on the ‘My invoices’ button. You will be able to download the invoices, which will include the details you used at registration.

As the expiry date of the 1-month FREE TRIAL approaches, you will be sent email reminders. Unless you cancel your subscription during the trial period, at expiry your card will be charged with the cost of the first period of subscription. You are able to cancel your subscription or DOWNGRADE/UPGRADE to a different subscription any time. Cancellations and downgrades become effective at the end of the period (month or year) you have already paid for. Upgrades to a higher subscription become effective immediately. After cancelling your subscription, you will still have access to JUMP into DESIGN and your designs via the FREE STARTER licence, which has limited features. To review features and prices, please visit our Pricing page.

If you have a paid subscription and decide not to renew it, go to ‘My account’ on and press the button ‘Cancel subscription’. Once the period of your last subscription ends, you will automatically switch to FREE STARTER, which allows you to use JUMP into DESIGN for free and for life, albeit with limited features (you will receive an email with details of the FREE STARTER subscription at cancellation).

If you don't have a paid subscription, but would like to delete your account, please go to ‘My Account’ on, click on ‘Delete account’ and follow the instructions. Please be aware that all your projects will also be deleted and you will no longer be able to recover them.

Have a question? Need more info? Send us a message.

Get in touch

You can find the answer to most of your questions in our FAQs section.

If you still need help, do get in touch. We are more than happy to help.

Email address:

Technical support:


C/Hermosilla 48
28001 Madrid, Spain


Niddry Lodge
51 Holland Street
W8 7JB London,  UK

Office time:

Mon - Fri 09:00 - 17:00

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In accordance with data protection regulations, we are providing the following information on the treatment of your data:

Data controller: Jump Into Reality SL

Processing purposes: keeping a professional relationship and sending communications on products or services

Related rights: access, rectification, portability, deletion, limitation and opposition

More information on the treatment of your data in the Privacy Policy.